Financrs Support

Check the number is a 10-digit Indian mobile starting 6–9, and that you have signal. Wait for the resend timer, then tap Resend OTP. If your network is slow the SMS can take a minute. Still nothing? Email us with the number you're trying.

Reducing balance charges interest on what is still owed, which falls with each payment. Flat rate charges interest on the full amount for the whole tenure regardless of repayments. Flat rate costs the borrower substantially more — ₹1,00,000 at 12% over 12 months is about ₹6,619 in interest on reducing balance, but ₹12,000 flat. Choose per loan when you create it.

Yes. Your records are cached on the device, so you can open the app and record a payment offline. Changes sync automatically once you reconnect.

No. Financrs is a private record-keeping tool for you. Borrowers have no account and no access. You can share an individual receipt or statement with them if you choose.

Set an optional per-day late fee when creating a loan. It accrues for each day an instalment is overdue and is capped at 50% of the instalment, so a long-forgotten loan can't accrue a penalty larger than the debt.

Open iOS Settings → Financrs → Notifications and make sure Allow Notifications is on. Then in Financrs, check Settings → Notifications → EMI reminders. Reminders arrive the day before a payment is due.

Check iOS Settings → Financrs → Face ID is allowed. You can always fall back to your PIN. If Face ID was added after you enabled the lock, toggle Use biometrics off and on in Financrs Settings.

Sign in with the same Apple ID, open Financrs and go to Settings → Financrs Pro → Restore purchase. Your unlock is tied to your Apple ID, not the device.

Settings → Account → Delete account, then type DELETE to confirm. This permanently erases everything — profile, borrowers, loan cases, repayments and attachments — and cannot be undone. Export anything you need first.

The PIN is stored only on your device as a salted hash, so we genuinely cannot recover it. Reinstalling the app clears the lock; your records are safe in the cloud and return when you sign in again.